Privacy Policy

LevelSense (Pty) Ltd ("LevelSense", "we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.

By using our website, platform, or services, you acknowledge that you have read and understood this Privacy Policy.

LevelSense provides remote water-level and environmental monitoring solutions for mines, tailings dams, farms, and other critical sites. We operate across South Africa and elsewhere in Africa, and are available worldwide. We are the Responsible Party as defined under POPIA.

Information Officer: Quentin

Contact: quentin@levelsense.co.za | +27 82 941 4851

We may collect the following categories of personal information:

• Identity information — full name, job title, company name
• Contact information — email address, phone number, postal address
• Account information — username, password (hashed), account preferences
• Usage information — pages visited, features used, log data, IP address, browser type
• Communication records — messages sent via our contact form or email
• Payment information — billing details (processed securely by our payment provider; we do not store card numbers)

We do not intentionally collect special personal information (e.g. health, race, religion) and ask that you do not submit such information.

• Directly from you when you register, contact us, or use our services
• Automatically through cookies and analytics tools when you visit our website
• From third-party integrations you authorise (e.g. single sign-on providers)

We process personal information for the following lawful purposes:

• To create and manage your account and provide our monitoring services
• To respond to enquiries and provide customer support
• To send service-related notifications (alerts, reports, system updates)
• To send marketing communications where you have opted in
• To improve our platform and develop new features
• To comply with legal obligations
• To detect and prevent fraud or security incidents

Under POPIA, we process your personal information on one or more of the following grounds:

• Contractual necessity — processing is required to perform the contract we have with you
• Legitimate interest — processing is in our legitimate business interests and does not unduly prejudice your rights
• Consent — you have given us explicit consent (e.g. for marketing emails)
• Legal obligation — processing is required to comply with applicable law

We do not sell your personal information. We may share it with:

• Service providers — cloud hosting, email delivery, payment processing, and analytics providers who are contractually bound to protect your data
• Business transfers — in the event of a merger, acquisition, or sale of assets
• Legal authorities — where required by law, court order, or to protect our rights

Where we transfer personal information outside South Africa, we take reasonable steps to ensure the recipient provides an adequate level of protection as required by POPIA.

Our website uses cookies and similar technologies to improve your experience and gather usage analytics. You may control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our platform.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, we securely delete or anonymise it.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These include encryption in transit (TLS), access controls, and regular security reviews.

In the event of a data breach that poses a risk to your rights, we will notify you and the Information Regulator as required by POPIA.

As a data subject, you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that inaccurate or incomplete information be corrected
• Deletion — request erasure of your personal information, subject to our legal retention obligations
• Objection — object to the processing of your personal information on grounds relating to your specific situation
• Withdrawal of consent — withdraw consent at any time where processing is based on consent
• Complaint — lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at quentin@levelsense.co.za. We will respond within 30 days.

You may also contact the Information Regulator (South Africa) if you believe your rights under POPIA have been violated:

Website: inforegulator.org.za
POPIA complaints: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za

We may update this Privacy Policy from time to time. Material changes will be communicated by updating the effective date above and, where appropriate, by notifying you directly. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

For any privacy-related queries or to exercise your rights, please contact: